If you have any questions about our use of your Personal Information you can e-mail: dataprivacy.ChartisKWT@aig.com or write to the General Manager; AIG MEA Limited (Kuwait Branch) 5th floor, Al Kharafi Tower, Osama bin Monkez Street, Area 7, Kuwait. Fax Number: +965 2247 4264.
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependants may include:
We may use this Personal Information to:
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities.
AIG may make Personal Information available to certain entities including but not limited to the following:
Our group companies
For a list of AIG group companies that may have access to and use of Personal Information, please refer to: http://www.aigcorporate.com/AIG_All_Entities.pdf
NOTE: American Home Assurance Company (Kuwait Branch) is responsible for the management and security of jointly used Personal Information. Access to Personal Information within AIG is restricted to those individuals who have a need to access the information for our business purposes.
Our service providers
External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors; travel and medical assistance providers; call center service providers; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; banks and financial institutions that service our accounts; third-party claim administrators; document and records management providers; claim investigators and adjusters; construction consultants; engineers; examiners; jury consultants; translators; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
Other Third Parties
We may share Personal Information with payees; emergency providers (fire, police and medical emergency services); retailers; medical networks, organizations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a claim; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business, assets or stock.
Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services on the Site to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information, and may be available to visitors to the Site and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Site.
AIG will take appropriate technical, physical, legal and
organizational measures, which are consistent with applicable privacy
and data security laws. Unfortunately, no data transmission over the
Internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe that your interaction with us is no
longer secure (for example, if you feel that the security of any
Personal Information you might have with us has been compromised),
please immediately notify us. (See the “Who to Contact About Your
Personal Information” section above.)
When AIG provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
In certain countries, an individual may have the right to access, correct, object to the use of, or request deletion or suppression of Personal Information on certain grounds. Please contact us as set out in the “Who to Contact About Your Personal Information” section above with any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
“Other Information” is any information that does not reveal your specific identity, such as:
Information collected through cookies, pixel tags and other technologies;
Demographic information and other information provided by you; and
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
Through your internet browser: Certain information is collected by most websites, such as your IP address (i.e., your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, internet browser type and version, time of the visit and the page(s) visited. We use this information for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.
Using cookies: Cookies are pieces of information stored
directly on the computer you are using. Cookies allow us to
recognize your computer and to collect information such as
internet browser type, time spent on the Site, pages visited,
language preferences, etc. We may use the information for
security purposes, to facilitate navigation, to display
information more effectively, to personalize your experience while
visiting the Site, or to gather statistical information about the
usage of the Site. Cookies further allow us to present to you the
advertisements or offers that are most likely to appeal to you.
use of other websites.
One of the advertisement companies that we use is Google, Inc, trading as DoubleClick. To opt out from the DoubleClick advertisement cookie please visit: www.doubleclick.com/privacy/index.aspx. You can refuse to accept other cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products.
Using pixel tags, web beacons, clear GIFs or other similar
technologies: These may be used in connection with some Site
pages and HTML-formatted e-mail messages to, among other things,
track the actions of Site users and e-mail recipients, measure the
success of our marketing campaigns and compile statistics about
Site usage and response rates.
From you: Some information (for example, your location or preferred means of communication) is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
By aggregating information: We may aggregate and use certain information (for example, we may aggregate information to calculate the percentage of our users who have a particular telephone area code).
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
The Site is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Site.
changes at any time to take account of changes in our business and
legal requirements. We will place updates on our website.